What to do if you have a complaint ...
We take care to provide the highest standards of advice and service.
However should you wish to make a complaint
please call our Client Liaison Team on 08000 85 85 93,
or write to them at Highbank House, Exchange Street,
Stockport, SK3 0ET
We will investigate the matter in line with our procedures and in accordance with the FCA Rules and report back to you with our findings.
If you are unhappy with the outcome you can take your complaint to the Financial Ombudsman Service
You can call them on 0800 0 234567 Monday to Friday 8 am to 8 pm, Saturday 9 am too 1pm. Calls to this number are normally free for people ringing from a fixed line phone but charges may apply if you call from a mobile phone. Or call 0300 123 9 123. Calls to this number are usually charged at the same rate as 01 or 02 numbers on mobile phone tariffs
You can email them - firstname.lastname@example.org
For further information please visit financial-ombudsman.org.uk
We are covered by the Financial Services Compensation Scheme (FSCS). If you make a valid claim against us about advice we have given and we are unable to meet our liabilities in full, you may be entitled to compensation from the FSCS. The FSCS provides protection against an authorised investment firm going out of business
Lighthouse Mortgage and Protection Solutions is a trading style of Lighthouse Advisory Services Limited which is authorised and regulated by the Financial Conduct Authority. Your home may be repossessed if you do not keep up repayments on your mortgage. Commercial mortgages, including Business Buy to Let, are not regulated by the Financial Conduct Authority.
Telephone : (01900) 511696
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